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Frequently Asked Questions

Q: Do you ship orders?
A: Yes!  Simply indicate your preferred shipping option at checkout, and we'll send your order to you!
Q: Do you ship internationally?
A: We do occasionally ship internationally.  If you have trouble placing an order, please e-mail us at or call us at (704) 940-5820. 
Q: Do you hold orders?
A: Yes!  We will hold the items from your order in the bookstore.  Simply ask for them when you come to pick them up.  They will not need to be rung up through the POS system if you've already paid for them through your online store order.
Q: Can I apply my purchase to my student account when I order online?
A: Yes!  When you check out, you will have this option.
Q: Can I purchase current class books even if I'm not enrolled in the classes?
A: Absolutely!
Q: What can I do if I want to order a book or other product that's not available on the online store?
A: You can always e-mail us at or call us at (704) 940-5820 to inquire.  However, if you don't see a product listed, that probably means that we never carried it or it's no longer available.  We will be happy to check, though!
Q: Does the Gordon-Conwell online store carry all of the products that Christian Book Distributors (CBD) carries?
A: No.  Our stock is mostly limited to current class books (excluding most directed studies), Gordon-Conwell faculty books, sale books, and Gordon-Conwell merchandise.
Q: Do all shipments come from the same place?
A: No.  Some items are only available at 1 campus, so it's possible to place 1 order which has items fulfilled from both stores.  If you receive an incomplete shipment, please e-mail us at or call us at (704) 940-5820, and we will check your order status for you.